That evening, when I left the building, I passed the nighttime cleaning crew arriving for their shift.
A young man with a mop bucket stiffened when he saw me.
I offered my hand.
“Good evening. I’m Arthur. Thank you for the work you do. It matters.”
He blinked, surprised.
“I’m David, sir.”
“Glad to meet you, David.”
As I stepped outside into the crisp Chicago night, the Sterling Dynamics sign glowed above me.
I had lost a VP that day.
But I had gained back something far more important.
The soul of my company.
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